Its speed goes up
Its speed goes up
Its speed goes up
I needed to change my return ticket. My online request was processed promptly, and efficiently, with no problems.
Absolutely brilliant. I had to delay our trip due to Covid from April to October and then I changed to an overnight train. The staff were excellent when dealing with them. Anna Stepanova was very helpful and efficient.
Customer service was very helpful, I got my tickets reserved and changes made over WhatsApp that was very convenient.
Amazing. Very helpful. Always answering my queries as soon as they are able. Really appreciate their service.
The booking on my lap top was easy. However I tried before to book on my smartphone. It was not possible because it did not accept in the zone "Passport number" latin alphabetic characters, but only number. On the laptop I did not experience this problem.
The website was easy and quick to use for the booking and the credit card payment system worked well.
Easy to book. The website was easy to navigate as well, and the English on the print-out tickets was very helpful.
Simple to navigate. Would have liked a breakdown of what exactly was included in the VIP package : breakfast, train lounge etc.
Tickets for all domestic trains and all trains between Russia and Finland go on sale 90 days before the departure (for some popular trains between Moscow and Saint Petersburg – 120 days before the departure). Tickets for every international train except the routes between Russia and some of the CIS countries go on sale 60 days before the departure. The tickets for the exceptional routes between Russia and CIS countries, mentioned earlier (Ukraine, Moldova, and the former Soviet republics in Central Asia) are open for sale 45 days before the train's departure. Some Ukrainian and Moldovan trains' tickets are open to buying only 30 days before the departure. Although, our website allows you to pre-book tickets for any date you want, even before the tickets come online for sale.
You can pay for your order online via Uniteller payment service. After confirming the booking, you will be redirected to the secure payment page of Uniteller, where you will be asked to enter the payment details. After payment is done, an electronic receipt with the order information will be e-mailed to the address specified in the payment form. The safety of Uniteller processing is verified by the certificate of the data security standard of the payment card industry PCI DSS. Reliability of the service is ensured by intellectual fraud monitoring system and by using 3D Secure, a modern security technology for Internet payments. The details of your card are entered on a special secure payment page. The information is transferred to the processing company Uniteller using TLS encryption technology, then forwarded through secure banking channels having the highest level of reliability. Uniteller does not communicate your card data to the store and other third parties! If your card supports 3D Secure technology, for payment you will have to undergo an additional user authentication at the issuing bank (the bank that issued your card). To do this, you will be redirected to the page of the bank that issued the card. The verification method depends on the bank. Usually, it is an additional password that is sent as an SMS message, or a scratch-card with variable codes.
Following are the presentable documents at the time of boarding: 1) Passport used to issue the ticket; 2) Paper ticket (in case the train does not have an e-sign).
It is not necessary to print the e-ticket, although it is still recommended to err on the safer side. In case you don’t have a hard copy of the e-ticket, you can show your passport as a form of identification when boarding the train.
The child discounts are applied on rail tickets for children under 10 years (for some international trains - under 12 and under 17 years old, for commuter trains - 7 years old). One child under the age of 5 years (for some international trains - 4 years, for the trains between Finland and Russia - 6 years) may travel free of charge without a separate seat if accompanied by an adult.