What is the payment method?
You can pay through a bank transfer invoice or the more common method of using PayPal or credit cards.
You can pay for your order online via Uniteller payment service. After confirming the booking, you will be redirected to the secure payment page of Uniteller, where you will be asked to enter the payment details. After payment is done, an electronic receipt with the order information will be e-mailed to the address specified in the payment form.
The safety of Uniteller processing is verified by the certificate of the data security standard of the payment card industry PCI DSS. Reliability of the service is ensured by intellectual fraud monitoring system and by using 3D Secure, a modern security technology for Internet payments. The details of your card are entered on a special secure payment page. The information is transferred to the processing company Uniteller using TLS encryption technology, then forwarded through secure banking channels having the highest level of reliability. Uniteller does not communicate your card data to the store and other third parties!
If your card supports 3D Secure technology, for payment you will have to undergo an additional user authentication at the issuing bank (the bank that issued your card). To do this, you will be redirected to the page of the bank that issued the card. The verification method depends on the bank. Usually, it is an additional password that is sent as an SMS message, or a scratch-card with variable codes.
What do I do to change my ticket?
To change your departure time/date, you can send us a message, keeping in mind that a fine of 20 USD will be charged for this change to details. For changes regarding personal details, you will again need to get your whole ticket modified within the reasonable period of 3 days before departure.
What can I do to cancel my ticket?
Ticket cancellation is an easy process that takes 20 USD and needs to be done within 3 days before the train is scheduled to depart from the station. You can send an email with the cancellation request to initiate the process and then take it from there.
Are pets accommodated on the train?
Pets are tolerated in the sleeper trains, but that is also limited to birds, dogs, and cats only and with the added burden of a pet fee which is 300 RUBS per kilometer in general. A separate compartment is needed for the pets to travel with you as they cannot be allowed to become a public burden. 3rd class carriages do not allow pets, however. Do get a check on the policy for pets from the administration before you buy a ticket for them.
Are bikes/motorbikes allowed during travel?
There are very specific rules about carrying bikes on the train. They should be disassembled and carried compactly, with the luggage in the storage space and that too only for bikes without motors in them. Additional charges are applicable to the passenger traveling with the bicycle, depending on the weight of the bicycle.
They can also be transported separately on the baggage cart. There will be proper tags on them for identification purposes, and there will be an additional charge for that transport as well, depending on the travel distance. These cargo services, however, are not always available or they could have special weight limitations that are applicable. All this information, as well as the cargo ticket, will be available at the train station.
Is the ticket fare cut down in case of children?
Children of 5 years of age or less can be exempted from tickets given that there isn't a separate seat for their use. For children between 5 and 10 years of age, there is a 30 percent discount.
Is there a limit on the luggage that I carry?
Yes, there is a limit of 36 kg on seating carriages and 50kg on sleeper carriages on the luggage that you carry free of charge. Hand luggage also has a limit of being 180 cm in size. For luggage exceeding the prior mentioned numbers, there is an additional charge for every extra kg up to 200 kg which is the hard limit for luggage that you are allowed to carry.
In case of missing my train, what is the procedure that I need to follow?
It is against the Russian Railway rules to cancel tickets online if the train has already left the station. You can, however, apply for a refund at the on-ground ticket office at the train station and they might be able to help you.
How are accessible seats booked?
For booking seats for disable people, there must be a medical certificate mentioning the disability in English that you need to send to the manager with the request for the special seat which could take up to 3 weeks, so you need to do this way ahead of time. In case of unavailability of the document, you can go directly to the railway station to request seats for disabled people.
Do I have to print the e-ticket?
It is not necessary to print the e-ticket, although it is still recommended to err on the safer side. In case you don’t have a hard copy of the e-ticket, you can show your passport as a form of identification when boarding the train.
What do I do in case of the absence of e-registration on my ticket?
In this situation, you will have to get the paper ticket at the train station. For this purpose, you can either use the Russian Railways ticket office that are marked with "@" sign or use the self-service terminals that will save you a lot of time.
Please tell me about the list of boarding documents that need to be presented when boarding.
Following are the presentable documents at the time of boarding:
1) Passport used to issue the ticket;
2) Paper ticket (in case the train does not have an e-sign).
When can I buy a ticket?
Tickets for all domestic trains and all trains between Russia and Finland go on sale 90 days before the departure (for some popular trains between Moscow and Saint Petersburg – 120 days before the departure). Tickets for every international train except the routes between Russia and some of the CIS countries go on sale 60 days before the departure. The tickets for the exceptional routes between Russia and CIS countries, mentioned earlier (Ukraine, Moldova and the former Soviet republics in the Central Asia) are open for sale 45 days before the train's departure. Some Ukrainian and Moldovan trains' tickets are open to buy only 30 days before the departure. Although, our website allows you to pre-book tickets for any date you want, even before the ticket come online for sale.