Cancel Tickets

By submitting this cancellation form, you agree with our Terms and Conditions.
Train tickets can be cancelled no later than 3 days prior to the departure date.
A charge $20 per seat will apply.
Cancellation requests received later than 72 hours can be declined.

Update regarding the Coronavirus situation

Order Number*: the first number in voucher
First name*:
Last name*:

Cancellation policy is different for international paper tickets for Trans-Siberian, Trans-Mongolian and Trans-Manchurian trains. Information is provided upon booking.

Tickets with departure from Mongolia and China are not refundable in case of cancellation, date of departure can not be changed, tickets can not be reissued if passengers provide wrong personal information upon booking (e.g. name, birth date, passport number, etc.)